FAQs

What happens in an assessment appointment?

Our first one or two sessions would be an opportunity to start to gently explore what is troubling you, and to work to develop a relationship that feels safe and containing to you.  We will work out what your aims and hopes are for the work, and discuss what ways of working would suit you best to alleviate your distress and help you to find your way forward towards a valued and vital life, in spite of life’s challenges.

Where will I be seen?

I offer telephone, online or face to face assessment and therapy appointments. 


My experience is that clients settle into online or telephone therapy quite easily and respond well, even if there has been an initial apprehension.  It is favoured by some who for different reasons may find it more convenient, and there is a body of evidence showing that online and telephone therapy can be as effective as face-to-face. 

However, sometimes there are reasons that face to face works better for individuals, and with lockdown now easing, I can offer some in person sessions at my consulting room in Hertford.

What are your fees?

£110 for a 50 minute assessment or therapy online or face-to-face appointment

I offer daytime appointments Mondays, Tuesdays, Thursdays and mornings on Fridays.

How do I pay for appointments?

I ask that payment is made by BACS transfer prior to the appointment.  If you need to cancel an appointment, there will be no charge if this is done with 48 hours or more to go before the appointment.  In most cases, appointments cancelled with less than 48 hours, or missed appointments, will be charged at the full rate.

I am also registered with the following insurance companies:  AXA, Aviva, WPA, Cigna, Bupa and Aetna

What do I do if I am in a crisis or feeling suicidal?

I am unable to offer a crisis support service due to the nature of private practice and other commitments and will not be monitoring emails outside of working hours.  If you are feeling your need immediate support, please contact the following services:


Emergency and crisis support


Call 111 – NHS urgent care telephone service


Attend your local A&E department where you will be assessed by trained mental health professionals and if appropriate and will determine and provide the support you need.


Samaritans – call 116 123 to speak to a volunteer, or email jo@samaritan.org for a reply within 24 hours.


Mind – helpline – 0300 123 3393 – 9-6 Mondays to Fridays (except bank holidays);

Email info@mind.org.uk, or text 86463